Online Banking How-To Videos
Online Banking
Bank at home or on the go with online banking. Get access to all of your accounts when you enroll in Online Banking or download the Peoples Bank app.
Peoples Bank will never call, text, email or provide links/attachments requesting your security code, banking credentials, debit/credit card number, or to conduct banking transactions.
Online Banking Features
Peoples Online Banking
With an online banking user ID, use your computer or tablet to access and manage your account.
Online Bill Pay
Pay your bills online with a one-time payment, or schedule automatic payments.
eStatements
Reduce clutter and go green. Get your monthly statements delivered electronically through Online Banking and the mobile app.
Account Alerts
Set up text/email alert messages to stay up to date on important account news or activity like deposits and low balances.
Card Controls
Turn your Peoples Bank debit card on/off. Plus, manage card setting for travel and get real-time alerts.
Transfer Money
Transfer funds to/from your Peoples Bank accounts to/from external sources.
Personal Finance Tool
Link all of your internal and external bank accounts to track spending, create budgets, pay off debts efficiently, get notified when you overspend and more.
Mobile Deposit
Endorse your check, take a photo of the front and back, make your deposit. We’ll take care of the rest.
Zelle®
Zelle® is a fast and free way to send and receive money with those you know and trust.
Find a Peoples Bank
Locate the closest Peoples Bank branch or ATM for convenient in-person banking.
Zelle®
Zelle® is a fast and easy way to send money directly from your bank account to friends and family1.
Zelle® is fast.
Send money fast, typically within minutes, from one bank account to another2.
Zelle® is safe.
Send or receive money from people you trust using an email address or U.S mobile phone number.
Zelle® is easy.
Have all of the convenience inside of the Peoples Bank mobile app.
Learn more
We’re ready to help.
Watch our videos to learn the ins and outs of online and mobile banking.
Learn More
Frequently Asked Questions
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 800.374.6123.
Monday – Friday: 8 a.m. – 7 p.m. EST
Saturday: 8 a.m. – 5 p.m. EST.
What is the difference between online and mobile banking?
Both online and mobile banking allow you to conduct a wide range of financial transactions without having to visit a branch or ATM. The major difference is how you use them.
Online banking: You can conduct transactions via desktop, tablet or smart phone as long as you have an internet connection. You may use the following web browsers to access online banking services:
Google Chrome (current and previous two versions) is our recommended browser for Windows and Mac OS X devices.
Mozilla Firefox (current and previous two versions) is supported on Windows and Mac OS X devices.
Microsoft Edge (current and previous two versions) is supported only by Windows devices.
Safari (current and previous two versions) is supported only by Mac OS X devices.
Microsoft Internet Explorer is not supported on Windows or Mac OS X devices.
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies and try again.
Mobile banking: You must download the Peoples Bank mobile app. The app can only be accessed through a smart phone or tablet that is internet-enabled. The Peoples Bank mobile app offers all of the features of online banking, plus mobile check deposit.
What do I do if I forget my username, password or security question answers?
Select “Forgot your password?” on the log in screen of online or mobile banking if you have forgotten your Peoples Bank password.
Select “Unlock/Forgot Username” on the log in screen of online or mobile banking if you have forgotten your username.
If you still experience technical difficulties, please call or visit your local branch or contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How can I view/edit my contact information?
Customers will need to contact their local branch to alert an associate of a name, address, phone number or other contact update.
You may also contact:
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How do I enroll in eStatements?
1. Log into your Peoples Bank online account or the Peoples Bank mobile app.
2. Select “Services.”
3. Select “Statement Preference.”
4. Verify you are able to view PDFs by following our two-step verification process.
5. Select “Electronic Statements” as your delivery preference.
How can I set up alerts?
1. Log into your People Bank online account or the Peoples Bank mobile app.
2. Select “Settings.”
3. Select “Alerts.”
4. Toggle which Security Alerts you would like to be notified about. You may also select “New Alert” to create an Account, History or Online Transaction Alert or an Account Reminder.
Some common types of account alerts include:
- Balances that fall below a dollar amount you choose
- Deposits or withdrawals that exceed a specified dollar amount
- Overdrafts and overdraft protection transfers
- Availability of new statements and other online documents
Watch a how-to video to set up account alerts.
How do I set up Card Controls?
With Card Controls, you can:
• Turn Peoples Bank debit card on/off
• Manage card settings and get real-time alerts by text or email for:
– Spending Limits
– Locations
– Transaction types
– Merchant types
• Set travel notifications
• Reorder a PIN to be received by mail
Watch ahow-to videoto set up Card Controls.
How can I complete external transfers?
1. Log into your People Bank online account or the Peoples Bank mobile app.
2. Select “Transfer Money.”
Watch a how-to video on transferring funds.
How do I use Zelle® with the Peoples Bank mobile app?
Peoples Bank customers over the age of 18 can link Zelle® with a Personal, Interest Plus, Premier or Student Checking account.
To send money with Zelle® in our mobile app:
- Log into your Peoples Bank mobile app.
- Select “Menu.”
- Select “Send Money with Zelle®.”
- Enroll with your U.S. mobile number and email address to get started.
You will now be able to:
Send funds
Select someone from your mobile device’s contacts, add the amount you would like to send and an optional memo, review and send.
Request funds
Send your friend a request and a way to pay you back directly. Enter their U.S. mobile phone number or email address, the amount they owe you and send (if your friend is not enrolled yet, you can only send a request using their email address). When your friend responds, the money will appear in your Peoples Bank account.
Split the bill
Zelle® makes it easy to split the bill with a built-in calculator. Just tap the “Split” button, select the people in your group and enter the total bill amount. Zelle® will send a request to everyone for their share (if your friend is not enrolled yet, you can only send a request using their email address).
Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
Review the Zelle® Handbook.
How do I enroll in mobile and online banking?
You’ll need to complete a short one-time enrollment process.
Why do I have to receive and enter a security code when logging into the mobile app?
In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first few times, on a new WiFi network or into your account in the middle of the night.
You can update your phone number to receive security codes by logging into online banking. Select “Settings” then “Secure Delivery.” You may also contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday -Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How current is my account information?
Most account information is updated in real time as transactions are processed throughout the day. Both online and mobile banking will show all transaction history from 2022 (and will continue to build without limit).
Can I transfer money to and from other financial institutions?
Yes. Your linked Peoples Bank accounts are eligible to send and receive external transfers through online banking and the mobile app.
How do I access Bill Pay?
1. Log into your People Bank online account or the Peoples Bank mobile app.
2. Select “Pay a Bill.”
3. Select “Options.”
4. Select “Visit Bill Pay Site.”
5. You can add people or businesses to set up bill payments, view account activity, see spending reports and more.
Watch a how-to video on navigating Bill Pay.
How can I use the Personal Finance Tool?
The Personal Finance Tool allows you to securely view all of your accounts, from multiple institutions, in one place. You can use the following tools to help manage your finances:
- Spending provides a graph of all expenses for a 30-day period.
- Budget based on your monthly spending or create your own based on your spending goals.
- Trends analyzes spending habits across multiple categories and months.
- Cash Flow allows you to see your income and expenses on any given day, including future predictions. This helps you plan for reoccurring bills, deposits and any upcoming purchases.
- Net Worth keeps track of your assets and liabilities across linked accounts.
- Debts auto-calculates payoff dates for any debts you have associated with linked accounts.
To enroll in this tool:
- Log into your People Bank online account or the Peoples Bank mobile app.
- Select “Get Started” under the Financial Tool section on the online and mobile banking homepage.
- Accept the Terms and Agreements. It may take a few moments for the system to process.
Link any external accounts you may have by selecting “Link Your Accounts.” Find a financial institution using the search box or manually adding an account. This will help you track the value of your assets and debts to see your full financial picture.
What can I do to protect myself against fraud?
The most important thing you can do is keep your online and mobile banking login credentials confidential. Be sure to log out of your account when you are finished using online services.
It is also important to never share your log in credentials or send money to those you do not know and trust. Be very cautious with unsolicited emails, phone calls and texts. Do not click on any text message links from numbers claiming to be Peoples Bank. If you have any questions, please call us at 800.374.6123.
